Horncastle Estate Agents in running for top national award

Good times: Robert Bell and Company - in line for a top award.
Good times: Robert Bell and Company - in line for a top award.

Champagne corks could soon be popping at a Horncastle company which is line for one of the biggest awards in the UK residential property industry.

Robert Bell and Company has been recognised for its ‘outstanding customer service’ to clients in the Estate Agent of the Year contest.

The contest determines the best estate agents in the UK through research carried out among customers who are asked a series of questions about the service they have received.

This year saw record entries making the competition the toughest yet, with 34,000 customers completing one of the online ESTAS surveys.

Estate agents have been short-listed in 25 regions around the UK.

The regional and national winners will be announced at a ceremony at the Grosvenor House Hotel in London next month.

The prizes will be presented by property expert Phil Spencer, who is best known for his appearances on the TV programme ‘Location, Location, Location’.

Robert Bell said: “We are absolutely delighted to have made it on to this year’s shortlist.

“We are passionate about the level of service we deliver to our clients and this proves all the hard work the team put in has paid off.”

Meanwhile, three lots of arable farm land in Hameringham - which had been in the same family for generations - sold for around £1m at a recent auction organised by Bell’s in Horncastle.

The sale followed the decision of Tony Brice Smith to retire from farming. His father and grandfather had farmed the land before him.

The first lot (Church Field High Hameringham 8.99 acres) fetched £86,000. The second lot (Poplar Farm Low Hameringham 63.78 acres) went for £652,000 and the third (Mill Farm Low Hameringham 29.13 acres) £300,000. All three lots were bought by owners of neighbouring land.

Mr Bell described the prices achieved as ‘good’ - especially in what he admitted was the ‘current air of despondency’ in farming.

Robert Bell & Company has been recognised for its outstanding customer service to its

clients by the biggest award scheme in the UK residential property industry.

The ESTAS determines the best estate agents in the UK through research carried out amongst

customers who are asked a series of questions about the service they have received from their

agent during the home moving process. This year saw record entries making the competition

the toughest yet and one of the biggest surveys in the UK property industry with 34,000

customers completing one of the online ESTAS surveys.

Estate agents have been shortlisted in 25 regions around the UK. The regional and national

winners will be announced at the 14th annual ESTAS ceremony at the Grosvenor House

Hotel in London on 12th May. The awards will be presented by TV property expert Phil

Spencer in front of 1,000 of the UK’s top property professionals, Spencer said “Any firm that

enters The ESTAS has already sent a clear message that they are passionate about customer

service so to make it on to the shortlist is a huge achievement in itself”.

Simon Brown, found of the ESTAS says, ‘Our job is to highlight agents who are providing

exceptional levels of customer care through the moving process. At the ESTAS we believe

the only way to judge the performance of an agent is to ask the clients who have experienced

the whole service through to completion. It’s often later in the transaction when a firm really

shows their worth and at those times it’s their experience and professionalism that gets the

deal back on track’.

Mark Goddard, Managing Director of the headline sponsor said, ‘This is our seventh year

sponsoring The ESTAS and we are delighted to be once again supporting this key industry

event. Customer feedback is essential to any organisation and it is fantastic to see the best I

the industry being recognised for their efforts. Good luck to all those taking part and I look

forward to meeting the winners on stage in May!’

Robert Bell said. ‘We are absolutely delighted to have made it on to this year’s shortlist. We

are passionate about the level of service we deliver to our clients and this proves all the hard

work the team put in has paid off’.