Lincolnshire County Council’s popular CallConnect bus service has launched a new online booking system providing a faster and more convenient online journey planning service.
The web booking portal called OpenDRT replaces the previous online booking system for CallConnect customers. Among the new system’s features are:
* Improved accuracy and efficiency - the online system is linked directly to CallConnect’s scheduling system and can provide customers with information on vehicle availability.
* Customers can book and check bus availability and submit requests 24 hours a day, seven days a week.
* Passengers can track the CallConnect bus they are booked on within an hour of departure both from the desktop and mobile website. If a service is running late, the bus will be displayed in red on the screen.
* Customers can view and cancel all of their bookings online. Bookings made by phone can also be viewed online 24 hours a day. (Customers must be registered online to access this function).
To assist customers, the CallConnect service has launched online help guides and videos which offer customers a variety of tips and advice.
You can follow @callconnectbus on Twitter for updates
Help videos are also available at YouTube:
Alternatively customers can get technical advice by calling 0345 234 33 44, select option 3 followed by option 3.