LETTER: Aware of ‘concerns’ but CQC’s intrusion caused distress

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As the family of a long term private resident at Southwold Nursing Home, we wish to voice our support for the home.

We are well aware of the ‘concerns’ highlighted by the CQC whilst on their many recent visits and inspections. However, a family member visits the home two or three times every week, and at no time have we had cause to complain, or indeed have any concern on the care being given.

Our relative was initially a short term resident at Southwold for convalescence after a hip fracture. She arrived at Southwold with bed sores, and a ‘necrotic’ heel courtesy of a 3 week stay in Pilgrim and Bostonian hospitals. She was nursed back to health by Mr Munnien and his staff, and freely chose not to return to her own home, but stay in an environment where she felt happy and safe.

We cannot comment on what the CQC say they found, but their visits and intrusion into our relatives room, which she considers her home, caused her deep distress. She is distressed to the point that she thinks she is losing her home, and has no where else to go!! Is this intrusion in line with her privacy and dignity?

The nursing home is on the ‘old fashioned’ side, and improvements can always be made in any establishment, but we have no concerns about the care, and love, shown to our relative, and would not hesitate to recommend the home.

Family of H.J. Rhodes