When Helen Kimsey celebrated her 100th birthday earlier this year, she was proud to receive a telegram from the Queen.
However, her family claim she did not receive the same respect from Lincoln County Hospital.
Mrs Kimsey was admitted to hospital on September 6 after suffering a minor stroke at her nursing home in Tattershall.
She was released on September 11 and family members say they were assured an ambulance would transport her from Lincoln to Tattershall.
However, it has emerged Mrs Kimsey - wearing her nightie and dressing gown - was put on a ‘mini bus’, alongside day patients.
She then had to endure a two-hour and 10-minute journey around Lincolnshire as the mini bus made various ‘drop offs’.
Staff and family members had been expecting her in Tattershall at 5pm but it was just before 7pm when the mini bus arrived.
Now, the family have branded the decision to use a ‘mini bus’ as a “disgrace.”
They fear Mrs Kimsey might not recover from the experience and say it has left them feeling “sick to the stomach.”
Grandson, Paul Kimsey, told the News: ”My mum and dad were at the hospital and they were assured an ambulance would be available.
“They would never have left her if they thought she’d be put on a mini bus.
“She was still wearing the clothing she had on when she was admitted,
“She was confused and can’t have had any idea what was happening.
“Before all this, she was mostly deaf and blind, but she had all her faculties about her and you could sit and hold any topic of conversation with her.
“Now, she is now a shell of the person she was and we wonder whether she will ever recover.
“Whatever the reasons, she didn’t deserve this.
“We are all very upset.
Mr Kimsey added: “You hear of youngsters who are picked up by private mini cabs to get them to training courses on a daily basis and then my nan - in her state and years - had to endure what she did.
“It makes you feel sick to the stomach,”
The family, who live near Woodhall Spa, say they have decided to speak out because of mounting concerns about NHS provision in the area.
The United Lincolnshire Hospitals NHS Trust, which is responsible for Lincoln County Hospital, is already under fire for failing to meet Government targets.
Mr Kimsey said the family feared on-going problems in the NHS - combined with proposed changes to ambulance services in the area - would add to any current concerns .
A spokesman for the United Lincolnshire Hospitals NHS Trust apologised to Mrs Kimsey and her family but stressed she was transported in an appropriate vehicle.
She said ambulances were not usually called on for transportation purposes because they were needed for emergencies.
She said: “We would like to apologise to Mrs Kimsey and her family for the misunderstanding around how she was going to be transported home from hospital.
“We take every complaint very seriously and strongly encourage Mrs Kimsey’s family to contact the Trust directly so we can work with them to resolve any issues.
“The standard procedure is that when a patient is well enough to be discharged from hospital, they are taken home by our transport provider NSL Care Services in appropriate transportation, which is usually a non-emergency ambulance that can transport more than one patient.
“Any issues relating to safety and quality of care for patients are taken very seriously and we continuously strive to improve our services.”