Owners of a residential care home in West Ashby have hit back at criticism from a Government watchdog and insisted improvements are underway.
The Grove Residential home was criticised by the Care Quality Commission (CQC) following an inspection.
In a statement, Care Home manager Ranjit Karavadra: said: “We are working closely with the CQC and Local Authority to improve in the areas which are stated as requires improvement.
He said: “I have already carried out steps to meet the recommendations.
“The most important key area of ‘Is the service caring?’ and the standard was rated as good by CQC.
“The report states that care was provided in a warm and sensitive manner, people were treated with dignity, their privacy was maintained and their choices and decisions about their care were respected.
“The Grove Residential Care Home is always working towards improving and keeping up to date with new regulations set out by CQC.
“I am happy with the standard of service provide which has resulted in The Grove having great relationships with residents family members and external bodies.”
The Grove required improvements in the following categories:
Mental Capacity Act;
Risk Assessments; and
The Grove has made arrangements to meet the recommendation stated by CQC in the following ways (the list is non-exhaustive):-
1. We are actively working together with Lincolnshire Fire and Rescue team to provide training which is due to be carried out in due course to staff, along with carrying out work required to the modification Grade II listed property to meet the new Fire Safety standards.
2. Giving staff members extra shifts to carry out and update Assessments on Mental Capacity Act, Deprivation of Liberty and any other areas which requires attention as well as obtaining training in these various areas.
3. A review of the Risk Assessment system is currently underway, as well as having training in this area to enable all staff to undertake Risk Assessments for residents cohesively, thoroughly and regularly.
4. Monthly/Weekly Audits are being undertaken as a robust system of having detailed know-how of The Grove and keeping a regular overview of areas which need to be further developed and improved.
The Grove Residential Care Home is always working towards improving and keeping up to date with new regulations set out by CQC. As the care home manager I am happy with the standard of service provided by The Grove, which in turn has resulted in The Grove having great relationships with residents family members, external bodies such as GP’s, District Nurses, Social Workers, Entertainment Companies and Training Providers.