Anglian Water apologises to Lincolnshire customers left without water

Anglian Water
Anglian Water
  • Latest: The repair work is now expected to be completed by the end of the day (Monday).

An Anglian Water spokesman has apologised after a burst water pipe, under the River Bain at Asterby, left residents in the Horncastle and Louth area without running water.

The company said it was ‘really sorry’ for the disruption, but informed affected customers that bottled water is currently available at a number of collection points.

It has been reported that the Tesco in Horncastle ‘completely ran out’ of bottled water, as residents rushed to stock up on supplies.

The Anglian Water spokesman said: “We are really sorry customers in the Scamblesby, Tetford and rural Horncastle area are without water as a result of a burst to a water pipe which runs under the River Bain.

“We have several teams working to get water back on as quickly as possible.”

As well as setting up an over-land pipe to re-route water around the damaged section pipe, Anglian Water has also set up bottled water collection points at the following locations:

• Tetford Village Hall Car Park, LN9 6QQ

• Hagworthingham, George & Dragon Pub, PE23 4NA

• Belchford, Bluebell Pub LN9 6LQ

• West Ashby Village Hall, LN9 5PT

• Fulletby car garage, LN9 6JY

The spokesman continued: “We are hand delivering bottled water to vulnerable customers on our WaterCare register who need special assistance. If you are concerned that you, or a friend or relative, cannot get to one of these bottled water collection points or is not on our WaterCare register, please call on 0800 145 145 so we arrange a bottled water delivery for you.

“We’d be grateful if other customers use the collection points to keep this service free for those who truly need it.

“The repair is going to be a significant engineering challenge, as the pipe is under the riverbed, so we are working to restore the water first and we will do the repair second so it doesn’t impact customers further.

“The over-ground pipe and tankers will bring some customers back on water soon, but unfortunately pressures are still likely to be reduced for a while longer. Some parts of the area affected may be affected for longer, too, and we are very sorry for this. This is because of the hilly land and pressure needed to reach customers on higher land or at the edges of the water supply area.

“Rest assured, we have brought in extra resources until this is fully resolved for everyone.

“When the water returns it may appear cloudy. This is just air trapped in the water and if customers leave it to stand in a glass or a jug, it will soon clear.

“For the latest on this, keep updated throughout the day at http://inyourarea.digdat.co.uk/anglianwater/public?id=Interruptions.4523

“We will be updating this message regularly and will also keeping customers updated by text message and social media.
“We would like to thank customers for their patience while we are carrying out this difficult repair. We are genuinely sorry for the disruption this has caused and once again thank customers for their understanding.”

• As reported previously, the burst water main had initially affected hundreds of homes across the local rural area.